1. Study the following dialogues and in-dicate controlling strategies used in them Please note: More than one strategy may be used in each.

A. Mariam : What’s the average cost of a hotel in Tokyo?

Nakatane : I’m not sure, as I don’t live in Tokyo. I suppose about 15,000 to 30,000 (yen), but I never stay in hotels so I sure about it.

Mariam : So that’s 15,000 for .. good ho tel?

Nakatane : No, that’s not quite right. For a good hotel you pay about.    

 30,000 yens. 

Marian : I see. Thanks.

Ans: (i) Mariam asks Nakatane to repeat the key facts.

(ii) It indicates his understanding of the mes sage. 

(iii) It indicates that he seeks correct information.

B. Journalist : I see. What about sales out-side Europe?

Industrialist : Twenty million. OK.

Journalist : I’ve got one final question. Is it true that M.F. Husisan designed your wrappers?

Industrialist : Absolutely. It was in the late 70’s (Seventies). 

Ans: (i) The journalist asks the Industrialist to repeat the key facts.

(ii) It indicates that the journalist has made checklist of points to be consulted before the call.

(iii) It indicates that he seeks correct infor-mation.

II. Write the dialogue you will have with the caller in each of the following situations:

(a) A client calls your office and asks to speak to a colleague who isn’t in the office.

Ans: Client: I’ll like to speak to Nanak Singh, please.

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Q. 1. You are the operator in Sassoon Hospital, Pune. The head of Plastic Surgery Department asks you to put a call through to a friend who is getting married. At the same time there’s call from the Emergency. Which one will you attend first? Decide and prepare the conversation.

Ans: I’ll attend the emergency call first.

Mr. Kumar : Connect me to Anil. I’ve to congratulate him for his mar-ringe. 

Operator : OK, Sir, just a moment (within this period emergency call comes). 

Nurse : Get me connected to Dr. Rao, It’s an emergency.

Operator : (To Mr. Kumar) Sir, I apolo-gize. As there is an emergency call. I’ve to call Dr. Rao. I hope you wouldn’t mind. I’ll connect to your friend after Dr. Rao.

Mr. Kumar : Oh no! No problem. Please first see to emergency.

Operator : Thank you, sir.

Q. 2. You are the operator in a University. The Head of the Physics Deptt. has asked you to find out where some books (give names, authors, publishers) are available with the local book sellers.

Ans: Operator: Sir, the books list you gave me are available on the Arora Book Depot, Kamla Nagar. I’ll send order by fax.

Q. 3. The Personnel Manager wants you to find out all necessary details and make arrangements so that he will be able to reach Delhi from Hyderabad by 1 Jan. 99, 10.30 a.m. for a Labour Union Meeting.

Ans: Necessary details about flights from Hyderabad to Delhi to be found out specially about the morning flight on 1″ April, 2008.